Ordering: Are the products on the website "In Stock"? All of the products are In Stock, but at times we do run out and have to reorder. Most items on the website are ready to ship out the same day.
What payment methods do you accept? Placing an order online by credit card or by calling 1-413-289-6088, are the two fastest and most efficient methods of placing orders. We accept payment by Visa, MasterCard, American Express, Discover. If you would like to send a money order or pay via cashiers check, That would be fine, but we ask that you contact us regarding any manual or money order request for more information.
I am concerned about ordering over the Internet. Is your site secure? Yes, we use the highest available security methods for your complete peace of mind. To date, we have never had a security incident or security problem with any online transactions.
Can I return guns for a refund if I don't use them? Yes, we have a 30-day Satisfaction Guarantee. We accept returns on all guns that have not been used, fired or registered, no questions asked. All returns are subject to a 10% Re-Stocking Fee. If you would like to make a return, please contact us for information on this.
Do you guarantee the lowest prices? We strive to give you the lowest price on the market all the time. We do offer tax-free purchasing for non Massachusetts residents, which allows us to work with you to try and beat any price on the market. It is hard to compete with some company’s as they have large buying power but where we try to be best is with our customer service.
Shipping & Delivery: Do the guns need to be shipped to an FFL dealer? In most states we ship straight to your door! No FFL is required on muzzle Loaders. (see exceptions). On modern firearms they need to be sent to a FFL in your area.
Which states will you ship to? We ship directly to customer's doors throughout the United States, except for customers in New Jersey, Washington D.C. & New York City. In these jurisdictions, the law requires muzzleloaders to be shipped to a licensed FFL firearms dealer, which you will have to arrange a FFL dealer in your area. Modern weapons need to also be shipped to a FFL in your area, As a disclaimer, please check your local ordinances and statutes to ensure compliance of all laws. Do
Do you ship internationally? At this time we only ship muzzleloader rifles and pistols and modern firearms within the United States. However, all scopes and accessories are available for shipment worldwide. You must pay the shipping and any fees accrued to ship to you.
Do you guarantee successful delivery? Our policy as an organization is to successfully deliver on all orders, regardless of the chosen shipment method.
What shipping methods are available? All Standard Shipping orders will ship via USPS . Orders placed M-F before 12:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification). Priority shipment is our preferred method of shipment, but expedited shipment can be applied to any order for an additional fee. How soon will you ship after my order is placed? We ship immediately, typically either the same or next business day as when the order is placed.
How soon will I receive my order? All orders are shipped USPS Ground and this generally takes between 1-5 business days anywhere in the Continental United States.
Where do your products ship from? All products are shipped from our warehouses which is located in Massachusetts,
Muzzleloader Pistols, and modern Firearms and all other muzzleloading accessories are shipped via USPS Priority Mail and usually arrive in 2-5 business days. Expedited shipping for rifles is available at an approximate rate of $65.00 for 2-Day Express or $120.00 for Next Day Air Delivery. 2-Day Express Orders will be shipped via USPS. Delivery is within 2 business days after the ship date. (Saturdays and Sundays are not counted as business/working days) Shipping method is NOT guaranteed. Orders placed M-F before 12:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification). Please contact MB Sporting Goods for details. Overnight Orders will be shipped via USPS Overnight. Delivery is within 1 business day after the ship date. (Saturdays and Sundays are not counted as business/working days). Shipping method is NOT guaranteed. Orders placed M-F before 12:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification). Please contact MB Sporting Goods for details. **MBSportinggoods.com will not be held liable for packages that do not arrive on time. However, if the delay in shipment is a result of oversight on our part, we will refund any additional shipping charges.
Privacy & Security: We maintain the highest respect for the privacy and confidentiality of all data from visitors and customers of this website. We go to great lengths to ensure customer privacy, confidentiality, and complete security. As such, we have very strict principles: We do not share information with third parties. We use full Rapid SSL encryption in our store, the best and most well-known security technology to ensure that your data is completely safe for purchasing online or by telephone. We do not spam or make unsolicited calls. Customer service is our highest priority. Our mission is to help people, and anything contrary will be avoided. If for some reason there is a problem, we will rectify it immediately to the full satisfaction of the customer.
Returns & Replacements: Can I return items for a refund if I don't use them? Yes, we have a 30-day 100% satisfaction guarantee. We want your online shopping experience be the absolute best! We hope that you love each and every item that you receive, but if not, we are here to make your return process as smooth and easy as possible. If you have any questions about refunds or exchanges, please feel free to contact us via phone at 1-413-289-6088 (Customer Service hours are 9am-4pm EST), or via email at email@example.com. We accept returns on all guns and accessories that have not been used, and are still in the original packaging, no questions asked! Refund TermsItems Accepted for Return Return your order for a refund, if all of the following are true: Item must be returned within 30 days after purchase Your return has a valid RMA # (Return Merchandise Authorization) All manufacturer packaging is in place You have not used the product in any way Item returned is not a special order item or customized product Restocking FeesNo restocking fee deducted from the refund, if: If you recieved an incorrect item If the item is not as described on our website If the item is damaged in shipment ***In the event of any errors on our behalf, mbsportinggoods.com will send a pre-paid return label for shipment5% Restocking Fee: We will accept returns with a 5% restocking fee deducted from the refund, if All contents; parts, tools, warranty cards & pamphlets are returned The original package of the product is not damaged Product has not been registered Product has not been used in anyway Your return has a valid RMA # (Return Merchandise Authorization) Additional Restocking Fees (determined upon return): Returns meeting the following criteria will be subject to additional restocking fees deducted from the refund, if All contents; parts, tools, warranty cards & pamphlets are not returned The package of the product is damaged The item is not returned within 14 days of the RMA # being authorized The product is damaged in return shipment Items that cannot be returned: Any muzzleloader that has been fired Any scope that has been mounted Any item more than 30 days after purchase Your return does not have a valid RMA # (Return Merchandise Authorization) Any product that is missing it's serial number Any customized items, including but not limited to any customization requested by the buyer Items that have been used in any fashion We also reserve the rights not to accept a return, if: There are signs of product being used Item is returned incomplete Other Notes: Customer must pay for return postage on all returns or exchanges Customer must insure the product against loss or damage during return transit Refunds will be processed within 3 days after we have received the returned item(s) Refunds will be returned to the original payment method used (e.g. the credit card used when placing the order) You must NOT accept a delivery if the packaging has been damaged
Payment, Pricing & Promotions: Do you guarantee the lowest prices? We strive to give you the lowest price on the market all the time. We also offer bonus and sales when available, which you can take advantage of. Please also understand we find it hard to compete with big buying chains, so we hope to make it up with personalized customer service.
Hazmat Shipping: We accept orders for hazardous materials, but can only ship up to 50 lbs per box of hazardous materials (powder, primers, fuses) combined. A hazmat fee of $22.50 applies to all hazardous materials shipped. If you order contains more than 50 lbs of hazardous materials, an additional $22.50 FedEx hazard charge will be added to your order per every additional 50 lbs of hazardous material. 0-50 lbs carries a $22.50 hazmat fee 51-100 lbs carries an additional $22.50 hazmat fee 101-150 lbs carries yet another additional $22.50 hazmat fee Every additonal 50 lb shipment will incur a charge of $22.50 Ammunition and Primers carry a hazmat fee of $40.00 when shipping via expedited service levels, other than standard ground. We cannot ship powder or primers to the following locations: P.O. Box when shipping to the United States (a physical address is required) APO/FPO addresses.
Layaway's on Guns: Terms and Conditions: 90-Day Layaway, A 30% deposit is required on full price of Gun. Orders require a firm commitment. We cannot accept requests to change products once an order has been placed. During the initial 90-day period, you may make several smaller payments or one final payment at the end of 90 days. Layaway's canceled at any time for any reason will be subject to a penalty fee equal to 30% of the total sale price (i.e. the initial deposit). Layaway's not paid in full within the 90-day period will be canceled. All paid in amounts will be forfeited.
Ammo Transfers: For you Massachusetts Residents that purchase items such as ammo or other items from another company and need it excepted by a FFL dealer we would be happy to except it for you for a Fee. Please make sure you are legally able to have it in this state
Shipping Firearms To us: "Yes it is legal for anyone to ship firearms to FFL dealers" You do not need to have a FFL dealer ship it for you. MB Sporting Goods 51-A glenn street Three Rivers Ma. 01080
Shipping Methods: Long guns may be shipped via the US Postal Service NOTE: If you local PO says no, have them get out the Regulations- anyone who is not barred from possessing a firearm may ship a long gun directly to any dealer, gunsmith or manufacturer in the country.) Long guns and handguns may be shipped via UPS or FedEx. NOTE: This is easiest if you have an account- box up the firearm, print out a shipping label and schedule a pick-up or drop it off at one of their shipping centers. HANDGUNS MUST BE SHIPPED NEXT DAY AIR. If you do not have an account this can get tricky. Most of the UPS stores or FedEx/Kinko’s will not ship a gun if you walk in with one and say I need to ship this. Some will ship if you walk in with the firearm boxed already. However, it all depends on the clerk as company policy does not allow for the shipping of guns for “insurance“ reasons. Some will do it if you “don’t tell me what is in the box”. It is best to contact your local UPS/FedEx shipping agent to see what their policy is. If you are having trouble with shipping give me a call or e-mail. Shipping Tips: Sturdy Packaging with lots of padding. Most shippers have automated shipping centers that will find the weak spot in your packaging. (Think mechanical airline baggage handler) Insure all shipments. Unfortunately things do get lost from time to time. Insure for the replacement cost of your firearm plus any accessories included in the shipment. If they don’t make your gun anymore, insure for what it would cost for a new one of the same type. Adult Signature, This may delay arrival by a day, but supposedly keeps them from leaving it on my door step if I am away.
Tracking Number UPS and FedEx will automatically generate a tracking number on their shipments. Make sure they give you the number. For the post office use Certified Mail to get a tracking number.